GENERAL TERMS
AND CONDITIONS
OF SALE
Last updated: May 2026
These General Terms and Conditions of Sale (hereinafter the “Terms”) govern the sale of the UTEXSAVE software via the website https://utexsave.com, operated by a company based in France and reachable at utexsave@gmail.com.
The customer confirms having read and accepted these Terms without reservation before placing any order.
1. DEFINITIONS
“Customer”: any individual or legal entity purchasing UTEXSAVE on the Website.
“Software”: the UTEXSAVE program, including updates and any associated components provided via download.
“License”: a personal, non-exclusive, non-transferable, and non-assignable right to use the Software within the limits defined herein.
“Standard Version”: license allowing activation on up to 3 computers.
“Pro Version”: license allowing activation on up to 20 computers.
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2. PURPOSE
These Terms define the conditions for the sale, download, activation, use, and support of the UTEXSAVE software.
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3. SOFTWARE DESCRIPTION
UTEXSAVE is a software exclusively designed for Windows 11 intended to restore lost text.
The Client acknowledges having verified, prior to ordering, the compatibility of the Software with their hardware, operating system, and usage environment. The minimum technical characteristics, prerequisites, and possible limitations are indicated on the dedicated page of the Website.
The Software is provided as a downloadable version. After payment validation, the Client receives by email a download link and a license number associated with their order.
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4. PRICING
The license prices are as follows:
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Standard Version: €9.90 / $ including or excluding VAT depending on the applicable regime and the currency displayed at the time of order;
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Pro Version: €39.90 / $ including or excluding VAT depending on the applicable regime and the currency displayed at the time of order.
The applicable prices are those displayed at the time of order. Any fees, taxes, or currency conversions related to the payment method used are the responsibility of the Client according to the conditions of Stripe, PayPal, or their banking institution.
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5. PAYMENT
Payment can be made via Stripe, PayPal, or any other method indicated on the Website.
The order is considered final only after effective payment validation.
The Customer acknowledges that any order placed on the Website implies the obligation to pay the corresponding amount.
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6. ORDER AND DELIVERY
After confirmation of the order and receipt of payment, the Customer receives :
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an order confirmation email ;
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a download link ;
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a personal license number.
The Customer must immediately verify receipt of the email. If not received, they must contact support at utexsave@gmail.com or via the contact page of the Website.
The Customer is responsible for the accuracy of the email address provided during the order. Any input error, spam filtering, or external technical blocking cannot engage the responsibility of the Seller, subject to applicable legal obligations.
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7. LICENSE OF USE
The sale of the Software does not transfer intellectual property rights. The Customer acquires only a personal, non-exclusive, non-transferable, and non-assignable usage license.
Depending on the version purchased:
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Standard: usage allowed on up to 3 PCs
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Pro: usage allowed on up to 20 PCs
The license is linked to the Customer and their personal use. It cannot be shared, resold, rented, given, lent, transferred, published, made available to a third party, or used for the benefit of a third party without prior written authorization from the Seller.
Any attempt to bypass activation limits, unauthorized duplication, or abusive use may result in suspension or revocation of the license, without prejudice to any legal action.
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8. UPDATES
Software updates are included in the license price as long as they are provided by the Seller for the relevant version.
The Seller may evolve the Software, fix bugs, modify features, or discontinue support for certain configurations for technical, security, or compatibility reasons.
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9. RIGHT OF WITHDRAWAL
9.1 General principle
For consumers located in France or the European Union, the right of withdrawal may apply to distance sales under legal conditions.
9.2 Digital content delivered immediately
As the Software is provided in downloadable digital form, the Client may lose their right of withdrawal if performance begins before the end of the legal period, with their express consent and after acknowledging that they waive their right of withdrawal.
For this purpose, before order validation, the Client must tick a separate box confirming :
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that they request immediate execution of the download;
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that they acknowledge losing their right of withdrawal under applicable legal conditions.
In the absence of this express acceptance, the legal rules on withdrawal applicable to digital content and distance sales apply.
9.3 No withdrawal for unverified incompatibility
The Client is invited to verify hardware compatibility before purchase. An incompatibility resulting from a lack of prior verification does not, by itself, constitute an automatic refund reason beyond legally required rights.
9.4 Contact
Any request regarding possible exercise of a legal withdrawal right or difficulty receiving the download link must be sent to support at utexsave@gmail.com.
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10. NO REFUND POLICY OUTSIDE LEGAL CASES
Unless otherwise required by law, no refund is granted after delivery of the download link and license number.
This rule does not apply to refund cases imposed by law, including withdrawal rights when applicable, or other mandatory legal rights.
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11. CUSTOMER SUPPORT
The Client may contact support:
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by email: utexsave@gmail.com;
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via the Website chat window when available;
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via the Website contact page.
Support may assist in case of issues with link reception, license recovery, installation difficulties, or operation.
Support is not intended to perform remote interventions on the Client’s computer unless specifically agreed.
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12. AUTHORIZED AND PROHIBITED USE
The Software must be used exclusively for the uses presented on the Website: data loss management, crash recovery, and personal use.
It is prohibited to use the Software :
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for purposes not intended or not presented on the Website;
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in an unlawful, fraudulent, or public-order violating manner;
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to infringe third-party rights;
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to bypass security, protection, or access control measures;
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to distribute, exploit, or process data without valid authorization.
The Client remains solely responsible for the use of the Software, the data processed, and the consequences of its use.
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13. LIABILITY
The Seller uses all reasonable efforts to provide a functional, up-to-date Software consistent with its commercial description.
However, the Client acknowledges that computing involves technical risks: bugs, user errors, hardware or software incompatibilities, data loss, system interruptions, or interference from antivirus, firewall, updates, or third-party applications.
Within the limits permitted by law, the Seller shall not be held liable for :
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data loss resulting from misuse, unverified incompatibility, or inadequate technical environment;
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indirect damages, loss of business, loss of revenue, loss of opportunity, or commercial harm;
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use of the Software not compliant with its documentation or intended purpose.
No clause of these Terms shall exclude or limit mandatory consumer rights or any liability that cannot legally be limited.
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14. LEGAL WARRANTY
When the Client is a consumer, they benefit from applicable legal warranties, including the legal warranty of conformity and, where applicable, the warranty against hidden defects.
Digital content and services with updates may be covered by the legal warranty of conformity for the period provided by law and by contract for updates.
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15. INTELLECTUAL PROPERTY
The Software, its brand, name, interface, texts, graphical elements, source code, object code, documents, images, logos, and associated content are protected by intellectual property rights.
Any reproduction, representation, modification, translation, adaptation, decompilation, reverse engineering, or unauthorized exploitation is prohibited, except with express written authorization from the Seller or mandatory legal provision.
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16. SUSPENSION AND TERMINATION
In case of violation of these Terms, including unauthorized license sharing, resale, fraud, bypassing activation limits, or unlawful use, the Seller may :
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temporarily suspend access to the Software;
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permanently revoke the license;
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refuse any new order;
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take any action necessary to protect its rights.
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17. PERSONAL DATA
Personal data collected during ordering is necessary for order management, Software delivery, license activation, support, and, where applicable, invoicing.
Data processing is detailed in the Website privacy policy.
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18. FORCE MAJEURE
The Seller cannot be held liable for delay or non-performance resulting from a force majeure event under applicable law.
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19. GOVERNING LAW AND DISPUTES
These Terms are governed by French law, subject to mandatory consumer protection rules applicable in the Customer’s country of residence when more favorable.
In case of dispute, the Customer is invited to first contact support in order to seek an amicable solution.
Consumers may also use amicable settlement procedures and any applicable consumer mediation mechanisms.
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20. CONTACT
For any questions regarding these Terms and Conditions, downloads, licenses, or support:
Email: utexsave@gmail.com
Website: https://utexsave.com